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Remote Support Information
Live Remote Assistance:Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How Much Does It Cost?The price for an appointment for Remote Support is $49.95 for the first 30 minutes of service or $129.00 for more than 30 minutes, up to 2 hours. Charges for more than 2 hours are billed at $35 per hour. You can use a credit card or PayPal to pay for the service.
How to Get Support:Call us at 800-958-1464 weekdays from 8am until 6pm central time to schedule an appointment. Appointments can be made for evenings and weekends for no additional charge. A member of our support team will talk with you first to determine the nature of the problem. You will find the answers to security questions and system configuration requirements on our FAQ page page. You can also view a demonstration of a screen-sharing session.
How It Works:Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.Step 2: You are prompted to download a small virus-free plug-in. Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard. Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
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